Very happy with my experience today. They had the part I needed and were ready with it waiting for me. It was an exact match and I was able to preform the necessary repairs without having the hassle of dealing with the wrong parts.
Very friendly good food and reasonably priced. I had the turkey club sandwich and fries for a light lunch and was to full to finish.
When working with my home warranty company on a service request, they called Shenendoah Appliance and Plumbing to see if they had the expertise and availability to help. The representative from the home warranty company then told me that Shenendoah Appliance would not take the service request because I had been difficult to work with in the past. I’ve never worked with them before and did not appreciate being chastised by the home warranty company representative either. So when my service call ended I called Shenendoah Plumbing to see why they would say that. The employee I spoke with asked me where I lived and I told her. She then apologized and said it was a different customer with a similar last name in a different city. She apologized and took responsibility, and also don’t work on the brand of appliance I have so it wouldn’t have worked out anyway, but nonetheless pretty unprofessional.
Great response. Service tech very good. He explained options and did a great follow-up.
My dishwasher was not emptying water and the service tech found it needed a new pump. It was efficient, he was super aware of being in my home during this COVID period. All in all i would use them again and plan to.
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