After waiting 2 months for my daughter's appointment, they took her off the schedule even though I confirmed the day before. Once arriving and they put her back on, they had trouble getting through to my insurance company. The appointment was at 12:00, it was then 12:10. I was told because it was 10 minutes past her appointment, I'd have to reschedule, even though I was there early and it was THEIR fault it was running late. I had driven over an hour and had to make my daughter miss a day of school for this. This dentist office is an absolute disgrace. I am disappointed in the unprofessional service I received and the lack of knowledge from the staff. What an absolute shame this place is.
During this whole COVID mess my son had a great experience here !! They make sure you call to let them know you’re outside and they come out and get you. They were very patient and careful with my son. He’s always been scared of going to the dentist but this time he was amazing !! Loved it and recommend it 🙌 Also they explained procedures and things we needed to do for him. Thank you to the staff 💯
Love Commonwealth Pediatric Dentistry !! Highly recommend! Everyone that works there is extremely friendly. Both my boys love going. #1 recommended for a pediatric dentist !!
I too had a bad experience at this place I'm only rating 2 Stars that's because of the staff now if I was rating the staff alone they would get five stars all day. Then doctor to me was very aggressive downright rude just because a parent says no they don't want a procedure done on their child without thinking about it first. you have to learn to accept the word no as a parent that is our right. Rather if he is right or wrong that is our right. I won't go into details of what he wanted to do for my child but it was something I didn't like, no parent wants to put their child to unnecessary procedures. And if this procedure is really necessary and it's still my right to say yes or no. Even though dr. Zima did somewhat apologize a doctor should never lose their Kool you always have to stay professional,no matter if you like what the parents say are not I was told maybe you should find another dentist I don't know if you no another dentist, but maybe you want to find another dentist. So I was like what I can show you better than I can tell you that was my words to him and his staff 😂 yes I agree run like hell and don't look back he's like Edward scissorhands but only in a dentist form take my advice don't go to rude 😠 dentistis he might have been having a bad day but please don't take your bad day out on me. or my child's mouth if he talk to me like that ain't no telling what he'll do to my child under anesthesia lol 😂 I'm sure on any given day he's probably a good person but on this particularld day he just wasn't and just to think her primary care doctor actually prefer me to him um. just remember any doctors is out there listen to this message first impressions means everything to a parent or parents so always remember no matter what you're going through do not take it out on your patients or patients parents remember to always keep your Kool 😉 ps.this doctor had me using words I never used before .
Great staff.. My 4 year old is deathly afraid of Drs and now they have inspired to want to be a dentist when she grows up.. My son is 14 and had fought me for years about going but now he's dealing with it because if his baby sis can do it so can he.. Patient staff.. Great receptionist.. I'm amazed
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