Brick Street Plumbing

31 Willow Spring Dr Ste 300, Charles Town, WV 25414, USA

About Brick Street Plumbing

3.2 / 5

from reviews

Allison Horn
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August 27, 2021

They were hired to Install a water heater through the home warranty. They left the home today with no running water because they measured wrong and the water heater they brought wouldn’t fit. They said they would be back in a couple hours with the correct water heater and now, 4 hours after they were supposed to be back there has been no contact. No water. They shut off the water to the entire home to replace the water heater. They do not have an after hours number and they close at 4:30. They were supposed to be back at 4. This is unacceptable. The local Waldorf number goes to voicemail to leave a message to be returned during normal business hours. Worst service ever.

Mark Posthuma
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August 03, 2021

Used AHS to fix a small leak under my dishwasher. Took a week to get a technician out. Nice guy. He took pictures then said he had to go get approval and can't fix the leak. So I called the office and asked when I would get a plumber back out. They said not for another 8 days. I looked online and saw all the shoddy work they do... so I fixed the leak myself in 15 min with $30 in parts. Waiting over 2 weeks for a simple repair is just absurd.

Megan Gay
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September 10, 2021

Chris and Tylor did a great job and were very friendly and professional. They explained everything they did to replace my broken hot water heater. It was a bit of a rocky start due to lack of communication from the call center/dispatchers but once we had a time set I had no problem. 10/10 for the technicians who installed my water heater!

Jesse Hoffman
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June 24, 2021

I a little disappointed that I even have to give them 1 star. They were assigned to us by American Home Shield but were never contacted after 1 week to set a time and date to have them come. We called and even texted but hours of no answer and ignored phone calls. Fast forward to today they were supposed to come between 12-4pm they never showed, I understand running late and letting us know, that’s totally fine but there has been 0 communication and when we called them to see what was going on they answered and immediately hung up then sent us straight to voicemail. Terrible company and it’s sad that every review here seems to be the same.

woojoo Byul
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June 25, 2021

Brick street was assigned as the contractor through American home shield. They initially scheduled was great. The tech said water heater needed to be replaced. I am without hot water for two weeks now. They are not receiving calls. they are always lying about them calling insurance company. week later i called insurance company to found they have not summited anything. they always say they are going to call you later, but DO NOT TRUST THEM! THEY NEVER RETURNED PHONE CALL/ NOT A SINGLE TIME!! I DO NOT RECOMMEND THEM! Stay away!

Brick Street Plumbing

Our Address

31 Willow Spring Dr Ste 300, Charles Town, WV 25414, USA

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