We were surprised when we arrived and the door was locked but the young lady who came to let us in explained that the office was undergoing a major overhaul in staffing. Once inside we enjoyed our experience very much and felt well taken care of. We will miss the temporary staff when the permanent employees take over!
I had the most wonderful visits, having a tooth extracted!! Sounds crazy, right? I was visiting town for a couple months and had a dental emergency. While other dentists and oral surgeons in town cared more about my insurance and the fact that they had never seen me before, Aspen Dental was amazing twice. They were caring, kind and good at it. I would definitely go again is i was going to be here longer.
As terrified as I am of dentists, beginning with just setting up my initial appointment, I was put totally at ease by Jordan. She was so pleasant and helpful. She made an appointment for me for just two days away. When I arrived she made the registration a total breeze. The x-ray technician (I failed to get her name) was extremely friendly and efficient. Dr. Banks was excellent! He was kind, gentle and very informative - I wasn't afraid at all. I would recommend everybody to visit Aspen Dental in Lynchburg, VA !
Very very pleased with my visit. I’ve had a lot of bad dental experiences, especially recently with having to get partial dentures in my 20’s. The environment was clean and comfortable, but my main thing is how helpful and kind the staff was, I have very bad social anxiety and I was nervous but was treated kindly and with respect. I can’t remember the name of who I saw, but she was a young woman who I felt knew more than any of the older men that have worked on my teeth before. Dental problems can be overwhelming and embarrassing, so thank you Aspen for a helpful and friendly experience.
Aspen Dental associates were very sweet and patient even though the evening of my appointment was short staffed and chaotic. I don’t blame the staff for being short staffed as they were trying their best to get the patients in and out in a very timely and professional manner even though I had waited for over an hour to be seen. Hopefully next time they’re better staffed so they’re not rushing and exhausted. Other than that, the staff I did have interaction with always had a smile on their faces and were very polite.
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