I'm writing this review due to the lack of integrity and manipulation I experienced here today. And yes I am clearly upset about what happened and they are not, so my husband and I will be looking for another dentistry. Long Story short: The practice was closed for over a year. Now they are playing catch up. Scheduled my appointment 8 months in advance. They called me 4 days ago to reschedule me for today, Thursday at 4 pm because on the day of my original appointment, they are now going to close for renovations. When I arrive at my appointment today which took me 30-40 minutes to drive to, the lady that called me forgot to hit the schedule button on the computer because they didn't have me in the system for today or my original appointment. They said they were sorry and that it was a mistake, when I realized they weren't offering a solution or trying to fix the issue they tried to tell me I didn't understand it was a mistake. They woman with the brown bob and glasses who does checkout and codes insurance called me a liar and that they didn't offer me an appointment for today. She made a comment that my husband was a very nice man since I ended up not being nice about the situation after she accused me of lying. Also the new dentist watched the later part of the conversation and asked what I would like to be done. I told him that I would like for them to offer a solution to their mistake and to check the body language and professionalism of the woman who handles check out and codes insurance. Another issue I observed was the new dentist who I've never seen before walked into the room during my uncomfortable conversation with the checkout lady and did not make him self known or step up into the conversation to offer a solution until I stopped and asked him if he happened to be a dentist then he spoke, which is very weird. If you are the dentist and you are remotely aware of a situation such as this and have the time to sit by you better be getting up and trying to fix the situation. And if you make a mistake try to fix it instead of the mistake remaining a loss. Finally never accuse a patient of lying when they clearly are not and don't make vindictive comments about their spouse.
Wonderful experience!! I told the hygienist Logan that I had never had my teeth cleaned and examined so professionally and gentle!! Absolutely no gum pain and so gentle and smooth in my mouth. I also want to reiterate that we really appreciate you taking over this practice!! We need you here in appomattox. Many thanks bill burke.
Great friendly professional service.
I have a very good experience with Dr Harvey r.i.p. and he was a very kind man and professional dentist.
Staff was professional and caring. Dr Harvey was thorough and clearly explained the options.
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